Help Center
Help CenterTrading

Account

How do I register with Land Prime? What products do you offer for trading? How do I add an additional account? When can I start trading? What is the minimum deposit amount to trade on a live account? What should I do if I forgot my account password? Can I trade with a live account under a corporate name? Are demo accounts available? Is there any difference between a live account and a demo account? How to change the account password? How to Change Your User ID Password What should I do if I forgot my User ID password? Can I reactivate a deactivated account? How to Delete an Account Can I Reuse a Deleted Account? I can't log in to Mypage. I Can’t Receive the Email Verification Code When Signing Up

Funds

How can I make a deposit? Can I deposit outside of business hours? How can I make a withdrawal? What methods can I use to deposit money into the MT4/5 account? What currencies can I deposit? How long does it take for the funds to be deposited? How long does it take to withdraw funds? Can I cancel the withdrawal request? Where can I check the deposit and withdrawal details? Can I transfer money to an account under another name? Can I deposit to an account with a negative balance? What Should I Do If My Deposit Is Not Reflected in My Account? How Can I Deposit Using USDT?

Trading

What is the maximum leverage offered? How can I change the leverage settings on my trading account? How do I use Expert Advisors (EA)? Is index CFD trading possible for all account types? Do you offer Signal Trading? Why am I unable to open new orders? How do I calculate the required margin for trading? What are the margin call warnings and liquidation criteria by account type? What is the margin? What is the meaning of previous balance and previous equity? Is the margin ratio calculated based on the previous day's balance or equity? Can pending orders be automatically canceled? What are Expert Advisors (EA)? Is it possible to use EAs (Expert Advisors)? What are the trading hours? Is hedge trading possible?

Platform

What should I do if I can't log into MetaTrader? How do I find Land Prime servers in MetaTrader? How to Add or Remove Symbols in Market Watch? How do I place a pending order on MT4/MT5 mobile? How do I change the password for MT4 and MT5 accounts? Can I use MetaTrader on Windows-based PCs? Can I use MetaTrader on MacOS? How do I use WebTerminal? How do I download the MT4 and MT5 mobile versions? How do I enable push notifications on MT4 and MT5? How do I add or remove symbol in Quotes (mobile terminals)? What time zone is MetaTrader set to by default?

Verification

How do I complete the identity verification process? Why do I need to submit documents? What kind of document can I submit for ID verification? What information must be visible on a passport or government-issued ID? What documents can be submitted as proof of identity? Can I submit documents that are not in English? How do I edit my personal information? What documents are required for proof of residence?

Copy trading

What account types do you provide for Copy trading? Why are Follower positions closed early while Leader positions remain open? Can I change my Leader account from Private to Public mode? Why is the Follower position still open after the Leader account has closed a trade? How can I check the assets of the Leader's account? Is Copy Trading compatible between MT4 and MT5? What is the difference between an IB account and a Leader account?

Other Inquiries

Do you provide customer support through Live Chat? Can I transfer funds to my IB or another person’s account? How do I unsubscribe from emails?

Why am I unable to open new orders?

If you're unable to open new orders, it could be due to several reasons, including:

1. Not Logged into MT4/MT5 
– Check if you're connected to the trading server. If you see a "No Connection" message, try logging in again.

2. Insufficient Margin 
– If your available margin is too low, you may see a "not enough money'. Ensure you have enough funds to open new trades.

3. Trading Restrictions – Some accounts or instruments may have restrictions due to broker policies or market conditions.

4. Market Closure – Ensure the market for your chosen instrument is open. Orders cannot be placed outside trading hours.

5. Technical Issues – Internet connection problems or server issues may prevent order execution

If the issue persists, contact account@landprime.com with your account number for assistance.